Welcome to mySRW

mySRW helps you manage your water in one place. Login to see your bill, usage and enter a meter reading.

If you have received a letter with your mySRW User ID and password, please enter them in the login window. We are gradually introducing the service to customers across our regions. This does not replace how you receive your bills.


27 March 2020   |   Response to the coronavirus (COVID-19) pandemic: 

How we’re keeping your water flowing 

At Southern Rural Water, we’re working hard to keep our services operating as normal.  We are making sure we can continue to provide the essential services Victorians need, such as water for food production, power generation and managing the raw water that secures urban water supplies.

Supporting you during coronavirus (COVID-19)

We know that some of our customers may be suffering financially as a result of coronavirus (COVID-19).
We have a range of ways to support customers experiencing financial difficulty. Everyone who needs help, receives it from us. If you need assistance or want more information on how we can assist you, please contact us. 

Contacting us

On Monday, 23 March, we took the difficult decision to close our offices to the public until further notice. As an organisation, we continue to be connected to our customers during this challenging time.  
We’ve equipped our staff to work from home so they can take your calls and respond to your email or web enquires. You can be confident that we’ll still be here to help you when you need it. 

Our field staff are working hard to deliver your water. You may notice that they are following social distancing requirements when on site.  We know this is a bit different, but we need our people to stay safe so they can keep on delivering for you.  We ask for your support on this.  

As usual, bill payments can still be made via your current method or via any of the payment options listed on your bill. 

If you have any questions or concerns about your services, please contact us.

Further updates to our response to COVID-19 will be available online at www.srw.com.au and via our social media channels.

Thank you for your understanding at this time. 

Click the button below to watch the mySRW demonstration video



Alternatively, without logging in to your account you can complete an application form, report a maintenance issue or provide us with feedback, by clicking on the buttons below.

How we can help

Our online chat is open from 8.30am – 4.30pm, Monday to Friday

Start chat 

Alternatively, you can call our Customer Service team on 1300 139 510 or email us at srw@srw.com.au.

You can also find out more in these Frequently Asked Questions (FAQs).