Welcome to mySRW

mySRW helps you manage your water in one place. Login to see your bill, usage and enter a meter reading.

If you have received a letter with your mySRW User ID and password, please enter them in the login window. We are gradually introducing the service to customers across our regions. This does not replace how you receive your bills.


To see how we’re keeping your water flowing during the coronavirus (COVID-19) pandemic, please visit the SRW Website.

Click the button below to watch the mySRW demonstration video



Alternatively, without logging in to your account you can complete an application form, report a maintenance issue or provide us with feedback, by clicking on the buttons below.

How we can help

Our online chat is open from 8.30am – 4.30pm, Monday to Friday

Alternatively, you can call our Customer Service team on 1300 139 510 or email us at srw@srw.com.au.

You can also find out more in these Frequently Asked Questions (FAQs).